At Leaf Supply Hub, we are dedicated to providing a seamless and secure shopping experience for our Australian customers. Our logistics process is optimized for speed, reliability, and absolute discretion.
1. Dispatch & Processing Time
Local Sydney Hub: All orders are processed and dispatched directly from our local Sydney warehouse facility.
Fast Processing: We aim to dispatch all orders within 24 to 72 hours of payment confirmation.
Operating Hours: Our dispatch team operates Monday through Friday (excluding NSW public holidays).
2. Delivery Timeframes
We offer reliable shipping across all Australian states and territories.
Estimated Arrival: Most orders arrive within 3 to 7 business days following dispatch.
Regional Areas: For remote or regional locations, please allow up to 15 business days for your package to arrive.
Carrier Tracking: Once your order is on its way, you will receive a tracking number to monitor your delivery status in real-time via our Track Your Order page.
3. 100% Discreet Packaging
Your privacy is our absolute priority.
Unbranded Parcels: All products are shipped in 100% discreet, unbranded packaging.
Confidentiality: There are no visible logos, brand names, or descriptions of the contents on the outside of the package.
Secure Handling: We ensure that every parcel is securely sealed to maintain the integrity and freshness of your premium tobacco products.
4. Shipping Costs & Taxes
Transparent Pricing: All shipping rates (if applicable) and product prices are fully GST inclusive.
No Hidden Fees: The price you see at checkout is the final price you pay—no surprise charges upon delivery.
5. Important Considerations
Retail Focus: We exclusively serve retail customers and do not offer wholesale shipping services.
Address Accuracy: Please ensure your delivery address is correct at the time of purchase, as we cannot redirect parcels once they have left our Sydney facility.
