Everything you need to know about our shipping process and privacy commitments.
1. How long does dispatch take?
We aim to process and dispatch all orders from our local Sydney hub within 24 to 72 hours of payment confirmation。Our team works Monday through Friday to ensure your premium products are on their way as fast as possible。
2. What are the delivery timeframes?
Major Cities: Most orders arrive within 3 to 7 business days following dispatch。
Regional Areas: Please allow up to 15 business days for delivery to remote or regional Australian locations。
3. Is the packaging discreet?
Yes, absolutely. Your personal privacy is our absolute priority。We use 100% discreet, unbranded packaging with no mention of the contents or our brand name on the outside of the parcel。It looks like a standard, everyday package。
4. Where do you ship from?
All orders are shipped directly from our Sydney facility。This allows us to avoid international customs delays and provide the most reliable service for our Australian customers。
5. How can I track my order?
Once your parcel is dispatched, you will receive a tracking number via email。You can monitor your delivery in real-time through our Track Your Order page。
6. Do you offer local pickup in Sydney?
To maintain our streamlined logistics and prioritize customer privacy, we currently operate as an online-only retail service。We do not offer local pickup at this time。
7. What if my order is damaged?
While we take extreme care in packaging, if your order arrives damaged, please contact us within 7 days with photographic evidence。Please refer to our Refund & Returns Policy for more details。
